Issue a Refund

Watch the video here

 A refund can be issued as long as the payment is still processing and adequate funds are available in the provider’s escrow account.

 To issue a refund:

1. Click on Manage Clients
2. Click on the client's name to load their profile
3. Click on billing info on the right side of the screen for the session in question
4. Under the fourth column you will see the option to refund the client

 This will start the refund process. Should the provider need to re-bill, follow the same steps but  this time the option to re-bill should appear.